RETURNS
How do I make a return?
Returns must be initiated within 30 days from the time of receiving your order. Items must be unused and in the original packaging.
Reach out to our customer support team at info@theposterfoundry.com to initiate the return process with your order number and details about the item you wish to return. Note: Refund will take up to 14 business days.
To facilitate your return, please follow these steps:
1. Pack the items in the original packing to prevent damage during transit.
2. Include a note inside the package with your order number (#xxxxx) and a list of the items being returned (e.g. 1x Meet Me At Jaures 50 x 50 cm)
3. Ship the package to the following address:
Poster & Frame Art Group
Hørsvinget 32630
Taastrup Denmark
(This is only relevant if you arrange your own return. If you use our return portal, this step is not necessary)
Note: All postage of return shipments is paid by the customer and we do not require a return shipment for damaged products. Feel free to use our return portal.
Please send the tracking number, when you have sent the package back.
In case your order arrives damaged, please reach out to info@theposterfoundry.com
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Return procedure if you have a US address
Returns must be initiated within 30 days from the time of receiving your order. Items must be unused and in the original packaging.
Reach out to our customer support team at info@theposterfoundry.com to initiate the return process with your order number and details about the item you wish to return.Note: Refund will take up to 14 business days.
To facilitate your return, please follow these steps:
1. Pack the items in the original packing to prevent damage during transit.
2. Include a note inside the package with your order number (#xxxxx) and a list of the items being returned (e.g. 1x Meet Me At Jaures 50 x 50 cm)
3. Ship the package to the following address:
Poster & Frame
3378 Calle La Veta
92672 San Clemente, California
(This is only relevant if you arrange your own return. If you use our return portal, this step is not necessary)
Note: All postage of return shipments is paid by the customer and we do not require a return shipment for damaged products. Feel free to use our return portal.
Please send the tracking number, when you have sent the package back.
In case your order arrives damaged, please reach out to info@theposterfoundry.com
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Return label
If you want to return your order to us, we can provide a return label - the prices are:
DK 75 DKK
EU 19 €
Non EU 29 €
You can read more about how to make a return through our "Return procedure" and the return label will be provided through our return portal
If there are any issue with getting the label, please write to info@theposterfoundry.com
You can of course also contact the shipping company directly to get a return label. If you choose this solution, then please write your order number as the reference number - this makes us able to process the return of your package more efficiently
Note: At the moment we unfortunately cannot provide a return label for the US
I have not received my refund?
We will process your return order as soon as we have received the package at our warehouse.
Please note that the return processing may take up to 14 days from the date we receive your returned package.
If more than 14 days have passed and you haven’t heard from us, feel free to contact our customer service team at info@theposterfoundry.com. Please remember to include your order number and the tracking number of the return package, so we can look into the matter as quickly as possible.